FAQ

Frequently Asked Questions (FAQs) – TINRIEF

📦 How do I track my order?
You can track your order using our Track Your Order page. Simply enter your tracking number to get the latest updates on your shipment's status.

💳 What payment methods do you accept?
We accept all major payment methods, including:

  • VISA

  • Mastercard

  • American Express (AMEX)

  • Apple Pay

  • Google Pay

  • PayPal

We do not accept personal checks, money orders, debit-only cards, or cash on delivery.

🔐 How secure is my online order?
All orders on TINRIEF are processed via SSL-secured pages. Your payment information is encrypted and securely transmitted to our credit card processor. We do not store any credit card details on our servers.

🕒 When is my credit card charged?
Your credit card will be charged within 24 hours of placing your order.

🏷️ Can I use multiple discount codes in one order?
No. Only one promotion or discount code can be applied per order, unless otherwise stated.

❓ What do I do if I have missing items in my order?
Please contact our support team immediately at contact@tinrief.shop. We'll make it right!

💱 Are there any exchange rates?
All transactions are processed in USD (US Dollars). If your card is based in another currency, the total will be converted according to your bank’s daily exchange rate on the date of processing.

🛑 How do I change or cancel my order?
We process orders quickly, so changes and cancellations are limited.

  • A 30% cancellation fee applies to all cancellations due to merchant processor charges, regardless of when the cancellation request is made.

  • Orders already packed or shipped cannot be canceled.

If necessary, please contact us ASAP at contact@tinrief.shop.

📮 Can I change my shipping address after placing an order?
Shipping addresses cannot be changed once the order is processed or shipped.
Please ensure your residential address is entered correctly to avoid delivery issues, especially if you’re traveling.